Support

Questions, a problem, or an idea? Email eric@fireboxlabs.io and a real person will reply, usually within one business day. Tell us your store's address (yourstore.myshopify.com) and what you were doing, and a screenshot helps.

Quick answers

Do I need a barcode scanner? No. Any USB or Bluetooth scanner that types like a keyboard works, and so does the camera in the Shopify mobile app. You can also type a code and press Enter.

My items don't have barcodes. BinCrumb uses the barcode on the packaging first, then your SKU. For items with neither, the Labels page can give them a code and print a label.

Which label printers work? Most: 2" round and rectangular label rolls (Dymo, Zebra, Rollo, Brother), 4×6 shipping labels, and sheets of labels on any office printer. Print at 100% / “Actual size”.

Does BinCrumb change my stock in Shopify? Adding stock raises it, removing stock lowers it, and moving stock between shelves leaves it unchanged.

Multiple locations? BinCrumb currently works with one inventory location.

Changing or cancelling your plan: in BinCrumb, open Shelves and choose Plan. Plans and billing are handled by Shopify.